Shipping policy

SHIPPING & DELIVERY POLICY

DELIVERY AREAS

Incanto Natura delivers furniture to eligible locations within England.

Delivery availability and charges depend on the customer's delivery location and postcode.

The applicable delivery charge will be calculated or displayed during checkout before the order is completed.

If delivery to your location cannot be arranged through our standard delivery service, please contact us at info@incantonatura.co.uk before placing your order.

DELIVERY TIMES

Estimated delivery times depend on product availability.

Furniture that is currently in stock is usually delivered within up to one month.

Made-to-order furniture may take approximately 1–3 months depending on the product, availability and production time.

These are estimated timeframes. Where a longer delivery period applies, this will be communicated or agreed with you as part of your order.

We will contact you when your order is ready to arrange or confirm delivery.

DELIVERY CHARGES

Delivery charges vary depending on the delivery location and postcode.

The applicable delivery charge will be shown or communicated before your order is completed.

Additional charges may apply where special delivery arrangements are required, including unusual or restricted access, where these circumstances have been disclosed and agreed in advance.

DELIVERY ACCESS

You are responsible for ensuring that the furniture can reasonably be delivered to the intended location.

Before ordering, please check doorways, entrances, corridors, staircases, lifts and other access points to ensure that the furniture will fit.

Please inform us before placing your order if there are any circumstances that may affect delivery, including:

• restricted or difficult access;
• narrow entrances or staircases;
• upper-floor delivery;
• limited or unsuitable lift access; or
• any other unusual delivery circumstances.

If delivery cannot reasonably be completed because adequate access was not available or relevant access restrictions were not disclosed in advance, additional delivery or re-delivery charges may apply.

RECEIVING YOUR ORDER

Please ensure that an appropriate person is available to receive the furniture at the agreed delivery location.

Please inspect the furniture and packaging as soon as reasonably possible after delivery.

If you notice visible damage to the packaging or furniture, please contact us promptly at info@incantonatura.co.uk and provide photographs where appropriate.

DELIVERY DELAYS

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, including production, transport or logistics delays.

If a significant delay occurs, we will contact you as soon as reasonably possible.

Your statutory consumer rights are not affected.

RETURNS AND COLLECTION

Returns are subject to our Returns & Refunds Policy.

Where a return is requested for reasons other than damage or defect and collection is arranged by us, a collection charge equal to double the original delivery fee will apply.

The collection charge will therefore depend on the original delivery fee applicable to your delivery location.

This charge does not apply where goods are faulty, damaged, incorrect, not as described or otherwise do not conform to the contract.

Please refer to our Returns & Refunds Policy for full details.

CONTACT

For delivery questions, please contact:

Incanto Natura
SIA Northwood Commerce

Email: info@incantonatura.co.uk

Telephone: +371 27033050

Latgales iela 268
Riga, LV-1063
Latvia

Registration number: 40203773594